💡 Product related
Q1: Is the rainbow light plugged in?
A: The style we currently sell is battery-driven, does not need to be plugged in, and is flexible and convenient to use. It is recommended to use high-quality AA batteries (not included in the product).
Q2: Is the light fixed or color-changing?
A: The rainbow light has a fixed gradient color effect, and presents a soft rainbow light band through acrylic light guide technology, which is warm and not dazzling.
Q3: What is the product size?
A: The product size will be marked on each product details page. If you are not sure whether it is suitable for your space, please refer to the size before placing an order.
📦 Order and Logistics
Q4: How long will it take to ship after placing an order?
A: The order will be shipped within 3 working days, and you will receive an email notification with a tracking number after shipment.
Q5: Do you provide international shipping?
A: Yes, we support international shipping. The shipping fee is automatically calculated based on the destination and order weight, which can be viewed before checkout.
Q6: What if the lamp is damaged during transportation?
A: Please take a photo and contact customer service within 24 hours after receiving the package. We will arrange resending or refunding for you as soon as possible.
💳 Payment and Security
Q7: What payment methods are supported?
A: We support major credit cards, PayPal and other third-party payment platforms (subject to the checkout page).
Q8: Is the payment information safe?
A: All payments are completed through encrypted third-party payment channels. We will not save your complete payment information, please feel free to use it.
🔁 Return and Exchange Related
Q9: Can I return the product if I don’t like it after receiving it?
A: If the product is not used and within 30 days after receipt, you can apply for a return according to the return policy. Please make sure the product and packaging are intact.
Q10: How long will it take for the refund to be received?
A: After confirming the return and accepting it correctly, the refund will be returned to the original path within 7 working days (the specific arrival time depends on the bank’s processing time).
📬 Contact Us
If you have any further questions, please feel free to contact us:
📧 unicornstore@prismglowlamp.com
We will respond and assist you as soon as possible.